Technical Manager

Position Overview:

Mosquito Joe is the fastest-growing outdoor pest control franchise in the industry, treating residential and commercial customers properties for mosquitoes, ticks and fleas.  The Technical Manager will be responsible for developing technical expertise, researching and introducing new product lines and services, licensing, training current and new service personnel, and ensuring quality service through comprehensive field operation practices throughout the Mosquito Joe system. The Technical Manager works with the Franchise Consultants, the Director of Operations and the President to ensure all franchisees are well-supported and positioned for success. 

This position requires coordination and communication across the Operations Department to support both the franchisee system and the corporate managed local operations.  This position reports to the President of Mosquito Joe and is based at our corporate headquarters in Virginia Beach, Virginia, and is part of the Neighborly family, headquartered in Waco, Texas.

Primary Responsibilities:

  • Work in support of Operations in all areas of outdoor pest control, with a focus on mosquito, tick and flea, including residential, commercial and national accounts
  • Provide initial and follow-on training to franchise business owners, their office staff and their technicians on matters pertaining to field operations
  • Research and introduce new product lines, technologies, and service lines in the development of service protocols
  • Conduct initial site visits to new franchisees as well as ongoing site visits to experienced franchisees when required for direct support, travelling up to 20% to support franchisee needs
  • Develop technician training material collateral for online (e.g., MoJo University Online) and in-person in all aspects of field operations (e.g., customer service, property inspections, service standard operating procedures, vehicle and equipment, personal protective equipment, pesticide products and their Safety Data Sheets, OSHA requirements, field marketing and sales)
  • Provide as-needed support in all aspects of field operations (as defined above) to franchisees and their staff
  • Train, oversee and maintain responsibility for the cadre of local operations technicians qualified to provide initial franchisee training
  • Serve as the Commercial Applicator for the Mosquito Joe Local Operations, LLC business, with all attendant responsibilities
  • Serve as the subject matter expert on all aspects of outdoor pest control services and the Mosquito Joe way of providing superior customer service
  • Develop and maintain relationships with vendors and suppliers in support of field operations to provide best-in-class products to the franchising system
  • Train, oversee and maintain responsibility for the cadre of local operations technicians qualified to support Decision Days
  • Prepare, review and approve outdoor pest management scopes of service, for current and potential national accounts
  • Conduct both field and face-to-face training while representing Mosquito Joe in the media and at other public engagements
  • Assist in ensuring company-wide compliance with local, state and Federal laws and regulations, while developing and maintaining productive relationships with state regulators
  • Work in conjunction with the Director of Operations, Director of Marketing, and Franchise Consultants to continually improve customer service and enhance overall customer satisfaction
  • Perform other duties as required and defined by the President

 

 

Required Attributes:

  • Can communicate clearly and precisely in verbal and written forms to employees, franchisees, current and prospective customers
  • Highly organized, possess excellent writing and speaking skills and be comfortable interacting with field technicians, customers and senior company personnel
  • Be team versus individually goal oriented. Be able to accept and respond to suggestions and criticism in an amicable manner
  • Be familiar with business decision strategies to include cost analyses as well as profitability models
  • Knowledgeable about standard practices across the industry as well as current and future technologies
  • Possess proficiency in the use of computers and company standard software, including Microsoft Word, Excel and PowerPoint
  • Must be able to lift 25 pounds

Education and Experience:

  • Preferably an advanced degree in Entomology or a minimum of a Bachelor’s of Science
    • Significant outdoor pest control industry experience in:
      • Residential
      • Urban and
      • Commercial integrated pest management
  • Associate Certified Entomologist (ACE) designation preferred or must be achieved within one year of employment
  • Other credentials such as state or Federal certifications, if not held, may be required after employment
  • Minimum of 3 years and over 7 years preferred in residential, urban and commercial integrated pest management

 

Physical Requirements

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  The Associate should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers.  The Associate is exposed to typical office working conditions.  If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions.  The above statements are intended to describe the general nature and level of work performed.  They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

 

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Type: 
Regular
Job Listing Expiration: 
60 Days
Company Name: 
Mosquito Joe
Name of Contact Person: 
Allison Brunton
City: 
Virginia Beach
State/Province: 
Virginia
Country: 
United States
Contact Person's Email: 
allison.brunton@nbly.com