Technical Service Manager
The Technical Service Manager (TSM) is responsible for providing technical knowledge and expertise, problem solving, and coaching and development skills in support of Rentokil Operations. The TSM works closely with Regional Operations Director and provides District offices with remote and on-site support at customer locations performing site assessments, risk analysis, and supporting Operations through coaching and solution development. Utilizing service data and customer feedback, the TSM identifies improvement opportunities and works collaboratively with Operations management at the District and Regional level to develop and deliver training and Operational improvements to meet Rentokil Quality standards, increase customer retention, and further develop Rentokil associate’s expertise.
The Technical Service Manager stays current on urban pest trends, pest management innovations, and integrated pest management solutions to ensure Rentokil provides best-in class customer service with the best trained, and most competent, Specialist in the industry.