Current Status, June 2026: Limited. Users may access and update account information, but all transactional processes are unavailable through June 29 (e.g., join/renewal, event registration, product purchases).
In June 2026, ESA will upgrade to a new online system to manage member and customer accounts.
From June 1 through approximately June 29, ESA members or customers will not be able to join, renew, register for events, make purchases, or apply for or renew certifications. This "downtime" period is required while ESA staff complete this technology upgrade and transfer data between systems.
Members and customers will get an improved online experience in managing their ESA membership, accounts, event registrations, subscriptions, certifications, and more. The new system will also improve customer service capacity for ESA headquarters staff.
Once the system change is complete, all ESA members, certificants, and non-member account holders will be required to update their ESA user password before logging in to access their account in new system for the first time.
Thank you for your patience as we complete this critical technology upgrade to improve the ESA member experience!
Return to this page for more information about the new ESA customer account system, instructions for logging in to manage your account, and more.
Questions? Need assistance with your member/customer account?
Why is ESA changing its member/customer account management system?
For a nonprofit membership organization like ESA, an association management system (also known as a customer relationship management system) is a critical piece of technology infrastructure that supports the operations of numerous programs, from membership to events to publications and more. We have chosen to upgrade to a new association management system to better meet our current needs for serving members and customers effectively and efficiently. It will be ESA’s first switch to a new association management system in more than 15 years.
What are some improved features of the new member/customer account management system?
Members and customers will notice a greatly enhanced “look and feel” to portions of the ESA website where they can log in, view and update their account, register for events, make purchases, and complete other transactions with ESA. Many online processes will be simplified or streamlined, as well. In addition, members will be able to register for a meeting and purchase a membership in one transaction, update their Branch and Section affiliations, and find their online receipts and invoices all in one place. For those interested in ESA’s certification programs, all applications will be available online.
Why will members and customers be unable join, renew, register for events, make purchases, or update their member profiles in June?
This period of “downtime” in June is needed to allow ESA staff and technology partners to complete the upgrade and transfer data between systems, with minimal risk of loss of data between old and new systems. ESA has chosen June as a period with a relatively low volume in customer transactions, based on past yearly trends. While we are advising customers of this four-week downtime period, we will work to minimize its length and open customer access to these critical online processes in the new system as soon as possible.
What if I have an urgent request to join, renew, register, etc., during June?
We recommend that such transactions be delayed until late June when the new account system is in operation. However, ESA staff can assist with urgent requests on a case-by-case basis in June. Please contact esa@entsoc.org with your question or request.
Will I still be able to access members-only pages on the ESA website in June?
Yes, you can use your existing ESA member username and password to log in as a member to the ESA website and access members-only content. (You can also reset your password, if needed, though you will need to do so again when the new account system is in operation.)
What is ESA’s policy for protecting customer data and privacy?
ESA is committed to protecting your privacy. The new ESA customer account system maintains this commitment, and the transfer of customer data to the new system will be conducted in accordance with our privacy policy and practices. Visit entsoc.org/privacy to learn more.
Leafcutter ant photo by Blake Bringhurst via iNaturalist, CC BY 4.0